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What Are Soft Skills? Less Than 100 Words

Soft skills are the intangible elements or personal attributes that characterize our interactions with other people. Also known as “human skills” or “social skills,” soft skills stem from our emotional intelligence and individual character.

Examples of soft skills include:

  • Communication
  • Empathy
  • Work ethic
  • Adaptability
  • Creativity

Soft skills training is important because it provides employees with a basis for building relationships, solving problems, managing time, and driving productivity at their organization. 


Ready to learn more about soft skills? Let’s dive into what soft skills are, why they’re important, and an example of a training program that develops these skills. 

What Are Soft Skills?

Soft skills are the intangible elements or personal attributes that characterize our interactions with other people. Also known as “human skills” or “social skills,” soft skills stem from our emotional intelligence and individual character. Whether you work in customer service, manufacturing, or healthcare, everyone uses soft skills to some capacity. 

Examples of soft skills include:

  • Communication
  • Empathy
  • Work ethic
  • Adaptability
  • Creativity

Soft skills training is important because it provides employees with a basis for building relationships, solving problems, managing time, and driving productivity at their organization. Soft skills training is typically deployed through instructor-led training (ILT), but can take a variety of forms, including job shadowing, eLearning, role-playing, and more. 

Learn How To Coach Employees With 360° VR For Soft Skills

An example of soft skills training utilizes 360° VR to teach leaders how to coach their team members. To train organizational leaders in communication and empathy, this VR activity places learners in a scenario where they must consult their employee and hold a difficult conversation. 

Throughout this virtual coaching experience, the learner overhears their employee’s phone call with their coworker and calls them into their office. The learner must select the correct responses and diffuse the situation by appropriately responding to their employee’s statements. 

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