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Read MoreSales & Customer Service Training for Happy Customers
DOES YOUR CUSTOMER SERVICE CREATE LIFELONG CUSTOMERS RELATIONSHIPS?
89% of consumers are more likely to make another purchase after a positive customer service experience.
Your sales and customer service teams are the front-line employees that have a tough job: managing customers and keeping them happy. Top-quality sales and customer service training turns your team into experts and builds credibility with standardized messaging.
At Roundtable Learning, we'll help you create sales and customer service training customized to your sales methods, business goals, and products. Our blended learning programs allow your employees to access the learning resources from wherever and whenever they need them.
Custom Content For All Customer Service Training Topics
Organizational Values
From your organization's brand to specific processes and procedures, we can help your employees identify with your organization and speak with one voice.
Product Knowledge
Product knowledge training will develop your employees’ knowledge about product details and how to assist customers with making the best buying decisions.
Customer Care
Keeping customers happy is the key to repeat business, train your teams to keep customers top of mind from handling complaints to supporting initiatives.
Objection Handling
Sales is not a one-size-fits-all process, your sales team needs to be able to work through the sales process while handling sales objections.
What Can Immersive Sales Training Do For You?
Take your first step towards the future of learning and start designing your sales training program today!
Orientation
Introduce your hire to the organization.
Role-Training
Teach your new hire about their role.
Transition
Bring your new hire up to full productivity.
Development
Continue long-term career development.
Immerse Your Learners With Blended Learning Program
Our instructional design experts advise on the perfect blended learning solution to engage learners and boost knowledge retention for measurable business results.
Our team will work with your managers and learning professionals to develop learning objectives to solve your business challenges, then create everything you need to conduct consistent training experiences - no matter the facilitator or location.
Accomplish Your Sales & Customer Service Training Goals
Our experts are here to help your employees deliver stellar customer experiences to drive long-term customer retention.
Help your employees clearly communicate, build working relationships and be the experts of your organization's products and processes.
Whether you're increasing your sales team's close rate or decreasing the time it takes to solve a customer problem - sales and customer service training should be a mix of soft skills and technical skills within a blended learning program.
With a blended learning program, you can connect with your national, or even global, teams to teach the fundamentals and provide them with the opportunity to practice in immersive learning environments.
