Retail Training for Memorable Customer Experiences
HOW CAN YOU HELP YOUR EMPLOYEES GIVE UNPARALLELED SERVICE?
According to SHRM, retail organizations average a 60% employee turnover rate due to inadequate training.
This is why it’s important to give your associates engaging, immersive work experience from the beginning to get them on the floor faster and have them stay with your company long-term.
The retail industry can be tough on employees; they need to know the company, learn all of the new products, and work with customers every day. As a retail employer, it’s your responsibility to empower your employees to represent your company in the best possible light…and it starts with training.
Any true retail training initiative should help retail employees to develop the behaviors that will lead to increased sales and positive customer experiences.
From eCommerce to brick and mortar locations, Roundtable Learning has the expertise to turn your retail associates into brand advocates and product experts.
Custom Content For All Retail Training Topics
Onboarding
Set Up Your New Employees For Success
A comprehensive onboarding program will get employees up to speed with their responsibilities, and allow them to get started with confidence.
Customer Service
Offer a Consistent, Positive Experience to All Customers
From difficult conversations to service with a smile, customer service retail training teaches employees to navigate customer interactions.
Product Knowledge
Develop Retail Employees into Product Experts
Product knowledge training will develop employees’ knowledge about specific product details and how to assist customers with making decisions.
Sales
Close More Sales on Your Retail Floor
Sales training helps employees generate revenue and assist customers with ease by teaching key skills, from closing sales, upsell, and cross-sell.
What Can Immersive Retail Training Do For You?
Take your first step towards the future of learning and start designing your retail training program today!
Orientation
Introduce your hire to the organization.
Role-Training
Teach your new hire about their role.
Transition
Bring your new hire up to full productivity.
Development
Continue long-term career development.
Immerse Your New Hires With Blended Learning
Our instructional design experts consult you to create custom blended learning solutions that engage learners, boost knowledge retention, and drive measurable business results.
To address your unique business challenges, our team works with your managers and learning professionals to develop learning objectives specific to your training needs. Then, we create everything you need to conduct consistent training experiences, no matter the facilitator or location.
Accomplish Your Retail Training Goals
Training is a necessity for retail organizations looking to flourish during changing times. Retail associates can make or break your business by either ruining a customer’s experience and turning them away, or creating lifelong customers who trust and depend on your business.
We’ve found that comprehensive, blended retail training serves the best results when it comes to sales, customer reviews, safety, and employee retention. Blended learning provides a personalized, interactive approach to retail training that suits the needs of any learner.
As part of your program’s planning, we help you determine the best ways to measure your retail training success. Our experts will work with you to determine what success looks like for your organization by measuring multiple metrics, including:
- Sales Per Employee
- Conversion Rate
- Customer Satisfaction
- Average Transaction Value
